Support Replier
Save Get hours and money back.
Support Replier
A draft answer on every support ticket.
For support teams
- Every 2 hours on weekdays, 08:00–18:00 · Starts when you go live
- About 15 min to set up
Free rehearsal · sends nothing
Read ticketsReads new and open tickets every 2 hours on weekdays.Done
Find the answerLooks for the answer in your help docs, then your help centre.Done
Tell the teamPosts one Slack alert with the urgent tickets, if Slack is connected.Done
#4821 · Can I change my plan mid-month?
READY TO SEND
Yes, you can switch plans at any time in Settings, then Billing.
The difference is charged or credited on your next invoice.
Internal note in Zendesk · not sent
What you get
A draft on every ticket
Each answer comes from your own docs and names the pages it used.
The rest routed to a person
Tickets your docs don't cover are tagged with what is missing.
You decide what goes out
Replies are sent only if you allow it; otherwise they wait, ready.
How it works
Read tickets
Reads new and open tickets every 2 hours on weekdays.
Freshdesk
Gmail
Find the answer
Looks for the answer in your help docs, then your help centre.
Google Docs
Confluence
Google Drive
Composio Search
Reply or route
Leaves a ready answer as a note or draft, or tags it for a person.
Tell the team
Posts one Slack alert with the urgent tickets, if Slack is connected.
What waits for your approval
Unless you said so at setup, every answer stays ready as an internal note or a draft your team sends. If you allowed replies, each public reply or email still waits for your OK in Dialogo unless you turn approvals off. Tags, notes and bug issues are added by itself.
Apps it uses
Optional add-ons
HubSpotThe customer's deals and history next to every answer
OutlookEarlier emails with the customer as context for the answer
JiraOne Jira issue for each bug a customer reports
LinearOne Linear issue for each bug a customer reports
The details
Every 2 hours on weekdays it works through your new and open tickets. It answers the ones your help docs and help centre cover, routes the rest to a person, flags angry customers and tells your team.
What it does:
- Writes each answer from your own docs and names the pages it used
- Sends the reply if you allow it; otherwise leaves it ready as an internal note or a draft
- Tags tickets it cannot answer for a person, with a note on what is missing
- Opens one Jira or Linear issue when a customer reports a bug, if connected
- Lists the questions your docs miss, every Friday
It replies to customers only if you said so at setup, and each reply waits for your OK in Dialogo unless you turn approvals off.
Questions
Does it act without me?
Unless you said so at setup, every answer stays ready as an internal note or a draft your team sends. If you allowed replies, each public reply or email still waits for your OK in Dialogo unless you turn approvals off. Tags, notes and bug issues are added by itself.
What do I need to connect?
Zendesk, Freshdesk (with your API key) or Gmail, and Notion, Google Docs, Confluence or Google Drive for your help docs. Composio Search reads your public help centre with no sign-in. HubSpot, Outlook, Jira, Linear and Slack are optional.
What does the free rehearsal show?
It takes your oldest open ticket through the whole job: the answer or the routing note, the tag and the alert it would make. It adds and sends nothing.
What if my docs do not cover a question?
It tags the ticket for a person with a note on what is missing, and the question goes on the weekly list of gaps so you can write the missing page.
Can it make up answers?
It answers only from your docs and help centre and names the pages it used. Topics on your never-answer list always go to a person.
Watch it work on your own apps.
About 15 min to set up. The free rehearsal sends nothing.